Buying & Selling

Buying & Selling systems have changed due to Covid-19………..but is still as simple as 1, 2, 3

1. BUYING – What’s Changed?

For the remainder of  2021, our trading processes will be slightly different from normal. During 2020, Covid-19 prevented us from holding our extremely busy & popular traditional auctions often having 200+ people in the room. I feel this is an inappropriate way to operate during 2021.
Instead this year, we will be operating as a busy Online Auction House & House Clearance Warehouse, with the intention of having a new larger building on this site in the future for the return of traditional sales.

In the meantime from the end of May 2021, newly arriving lots will be split into two types:

1. BASIC-BETTER – all general to mid range items will be offered on this website to ‘Buy Now’ by reservation with click & collect from our reception.

2. BETTER-BEST – mid-top range items will be offered as Auction Lots on our auction platform within this website, for collection from our reception.

Our online lots will have multi images, description, dimensions & condition reports, with additional ask the auctioneer a question facility on each lot, live video call options or inspection appointments for specific items only.

To buy now or auction bid, you will need to either:

  1. Register on our website  to bid or buy . This creates an automatic username and password (the latter of which you can change via ‘my account’) You will then get regular updates/newsletters by email
  2. If you don’t want to bid online, then you may leave bids with us in the traditional way or contact us for assistance.

Purchases of ALL lots will be subject to our low commision of 15% no vat. Sensible timescales will be given for collection/postal/courier despatch where applicable. Long term storage quotes are available, charged monthly and payable in advance.

For more information, see our T&Cs or Contact Us

3. SELLING – Accepting Entries

We are accepting entries of lots by pre-booked appointment slots.  The slots are to make sure we can give you individual attention with suitable social distancing.  This will keep your items safe and let us prepare & photograph them for either weekly Buy Now sales or Online Auction.


Please note that at this current time the saleroom is not open to the public without appointment.


Clients dropping items off will need to wear face covering/mask. Sanitising stations are available. We will talk you through the new operating system, valuations and reserves. But please note that in future we will not be accepting reserves on any items valued at £30 or under.


For furniture entries it is recommended that you either speak to a member of the team or email pictures prior to loading and hauling items to the saleroom, as depending on type, we may turn some items away. Furniture is often falling into the brackets of ‘highly saleable’ or ‘not saleable at all’ with very little middle ground. So please check before, so you don’t waste your time loading or paying someone to bring it in.

All vendor’s must agree to having read and understood our T&Cs, which we will talk you through.

Settlement of vendors accounts, by method and timing will be discussed and agreed with each vendor, as some lots may sell quicker than others, depending on whether Buy Now or Auction lots.


House clearance accounts will normally be settled once all lots are sold with waste & labour charged upon completion of removals. In some cases we may hold a running account for all.

During lockdown, finalising some of the clearances & private entries were massively delayed,  we have changed our operating system accordingly, so we can settle accounts at any point should any future disturbances to trading occur. We apologise for any inconvenience caused by accounts drawn out over a long period with remaining unsold lots, due to pandemic trading interruptions.

All vendors lots are subject to our low 15% commission no vat. Electrical testing fees are charged, cutting off plugs or cables will not save you money as we will reject them other than exceptional items with obsolete cabling worth removing and selling for re-wiring puposes. All items must comply with current laws & regulations.

Please read through our  Terms & Conditions, which will also guide you as to what items we do not accept for auction or contact a member of staff.

Our new Rag & Bone Recycling Bay offers a lot of disability aids and items that we have saved from our house clearances from potentially becoming waste. This is by donations for our local charity Callington Memory Cafe. We accept kind private donations of  higher quality items for charity. Thank you, but we do not accept donations of low end items as our clearances create enough volume of this as it is!
To see our recycling and waste policies and for more information see our News & our T&Cs.

Aug-Sept 2020 we raised £369 for the Callington Memory Cafe via donations, and a further £120 during the later lockdowns, supporting the local community whilst going a little way to helping save the planet!