Buying & Selling

Buying & Selling systems have changed in 2021………..but is still as simple as 1, 2, 3

1. BUYING – What’s Changed?

Our trading processes have changed in 2021. Pre -2020, our extremely busy & popular traditional auctions often had 200+ people in the room. I feel this is an inappropriate way to operate during 2021, after the pandemic.
Instead this year, we will be operating as a busy Online Auction House & House Clearance Warehouse, with the intention of having a new larger building on this site in the future for the return of traditional sales.

Most of our entries are from house clearances – bringing ‘lots’ fresh to the market. We split our lots into two types:

1. AUCTION LOTS– mid-top range items will be offered as Auction Lots on our auction platform within this website, for payment and collection by appointment. All lots subject to 15% buyer commission no vat.

2. BUY NOW LOTS – .all general to mid range items will be offered on this website to ‘Buy Now’ by reservation with payment and collection by appointments. All lots subject to 15% buyer commission no vat.


see also our T&Cs or Contact Us

3. SELLING – Accepting Entries

We are accepting entries of lots by pre-booked appointment slots.  The slots are to make sure we can give you individual attention with suitable social distancing.  This will keep your items safe and let us prepare & photograph them for either weekly Buy Now sales or Online Auction. We may ask for images or your expectations, this is simple so we clarify if the itemis  suitable and price achievable. We no long do free house calls, unless it is a full house clearance assessment.  All collections are subject to man & van labour charges and these are billed direct from and payable direct to the labourers.
(Running accounts are available for larger jobs but  labour /waste deductions will incur an admin fee if not paid direct)
If you use your own transport/man & van, then that is fine, but we do not take responsibility for return journey expenses if items are turned away as not being of suitable type or condition for auction.

Please note that at this current time the saleroom is not open to the public without appointment.

Clients dropping items off will need to wear face covering/mask. Sanitising stations are available. We will talk you through the new operating system, valuations and reserves. But please note that we not accept reserves on any items auctioneer valued at £30 or under. We will also turn away items with reserves above the bottom end of the auctioneers valuation at that time.  So if the auctioneer puts an estimate of £100-150 then the reserve cannot be above £100. High reserves also put off the buyer. We appreciate that margins are very tight on gold and silver, items where the vendor wishes a price above bottom of estimate, may be offered as Buy Nows should the auctioneer feel a sale is potentially possible, but will not be accepted for auction.

For furniture entries it is recommended that you either speak to a member of the team or email pictures prior to loading and hauling items to the saleroom, as depending on type, we may turn some items away. Furniture is often falling into the brackets of ‘highly saleable’ or ‘not saleable at all’ with very little middle ground. So please check before, so you don’t waste your time loading or paying someone to bring it in.

All vendor’s must agree to having read and understood our T&Cs, which we will talk you through.

Settlement of vendors accounts, by method and timing will be discussed and agreed with each vendor, as some lots may sell quicker than others, depending on whether Buy Now or Auction lots.


House clearance accounts will normally be settled once all lots are sold with waste & labour charged direct upon completion of removals. In some cases we may hold a running account for all, which will incur an admin charge, for paying out the labourers and waste handlers on your behalf.  We do not automatically give reports inbetween sales, as we try to concentrate all of our efforts o photographing, researching and marketing your items and on the buyers who create the great results, in order to get the vendors the best results and keep our admin low in order to keep our commission low for you.

During lockdown, finalising some of the clearances & private entries were massively delayed,  we have changed our operating system accordingly, so we can settle accounts at any point should any future disturbances to trading occur. We apologise for any inconvenience caused by accounts drawn out over a long period with remaining unsold lots, due to pandemic trading interruptions.

All vendors lots are subject to our low 15% commission no vat. Electrical testing fees are charged, cutting off plugs or cables will not save you money as we will reject them (other than in the instance of exceptional items with obsolete cabling worth removing and selling for re-wiring puposes) All items must comply with current laws & regulations.

Please read through our  Terms & Conditions, which will also guide you as to what items we do not accept for auction or contact a member of staff.

Our new Rag & Bone Recycling Bay offers a lot of disability aids and items that we have saved from our house clearances from potentially becoming waste. This is by donations for our local charity Callington Memory Cafe. We accept kind private donations of  higher quality items for charity. Thank you, but we do not accept donations of low end items as our clearances create enough volume of this as it is!
To see our recycling and waste policies and for more information see our News & our T&Cs.

Aug-Sept 2020 we raised £369 for the Callington Memory Cafe via donations, and a further £120 during the later lockdowns, supporting the local community whilst going a little way to helping save the planet!

Our family based network also offers a highly skilled Restoration & Repair Workshop & a Retail shop for second hand items.  These are seperate businesses although we advertise together. All work or sales are billed independently and subject to their own terms and conditions. Ask a member of our team for more information.

We will also be bringing a new Online Classified selling site to you very soon!